Let’s get you back outside.
Help & support
Start with the kind of help you need. These answers cover identification, saved discoveries, privacy choices, and the separate adult workspaces for educators and organizations.
Which dashboard should I use?
Explorer activities happen in the mobile app. Teachers use the passwordless Teacher Dashboard for permitted field-crew summaries. Approved organizations use Partner Studio for mission work and aggregate reporting. CaptureQuest administration uses the restricted Owner Operations panel.
Open Portal AccessIdentification is taking longer than expected
Use a clear, well-lit image with one subject filling the guide frame. A stable internet connection is required for an online suggestion. If the service is unavailable, keep the photograph and try again later. Identification is educational guidance and may be incomplete or wrong.
See how identification worksMy photos or progress are missing
Guest progress stays on that device. Removing the app or changing devices can remove local-only data. Signed-in explorers can sync supported profile and discovery information when cloud features are enabled, but a fresh installation may need sign-in and time to finish syncing.
Camera, photo, or location access is not working
Open the device’s settings for CaptureQuest and review Camera, Photos, and Location permissions. Location begins as a choice: a discovery may be kept without a pin, with a less precise area, or with a private exact location when that option is available. CaptureQuest should never be used as permission to enter unsafe, closed, or private property.
Review safety guidanceI need account or privacy help
Teacher sign-in uses a secure email link rather than a shared password. Account holders who need their cloud account removed should follow the deletion instructions; uninstalling the app by itself does not submit a cloud-deletion request.
Account deletion instructionsPartner inquiry or organization access
New organizations should use the partner inquiry so CaptureQuest can review the place and intended visitor experience. Approved organizations receive Partner Studio access separately; submitting an inquiry alone does not create a paid account.
Open the partner inquiryContact support
Email davidevansdesigns843@gmail.com. Please do not email precise child location information, passwords, access codes, or sensitive photographs. Include only the minimum detail needed to understand the problem.